Frequently Asked Questions

We have prepared a list of answers below to the most popular questions we usually get from our customers. If you have other questions or concerns, we are more than happy to assist you.

• How can I ensure the best rental experience?

As a customer there are a few things you can do to ensure the best possible experience. The most important things are to make sure that we can easily access the location you want to place your inflatable. We require a minimum of a 3 foot clear path to access the site with the bouncer. The site you want to place it should be clean and clear of sharp objects and pet waste. Do not forget to look up for low branches or power lines. We can not set up if the unit will be close to power lines (within 6 feet) or if over head branches will interfere with the unit. We will need to be within 50 feet of a plug for our sole use for the bouncer. We also need to anchor the unit to the ground. We need to stake into the ground so please communicate any underground items we need to be cautious of or if going on hard surfaces, please let us know in advance so we can bring sand bags to anchor. For units that use water we need to be within reach of your hose to go reach the top of the bouncer. We will deliver the unit clean and dry (for dry units) we expect to be able to pick up the unit in the same condition. The delivery crew will provide operating instructions and advice on how to manage the bouncer during your rental to help keep it clean and provide the best rental experience.

• When do I need to pay for my rental?

A deposit of 50% of the total is needed at the time of booking to secure your rental. The balance is due 24 hours prior to the rental date. You may also pay in full using a credit card at time of booking if you prefer. If other arrangements are needed, please reach out to us to discuss.

• What if I need to cancel my booking?

If you need to cancel we will apply your payment to any other rental for up to 6 months after the scheduled date. We will not provide refunds of the deposit in any cases. Any cancellations made with less than 24 hours notice will be considered as completed orders.

• What if I don’t want to book online or pay by credit card?

Feel free to call us. We take bookings over the phone and accept cash or etransfer. We ask for your patience in making phone bookings. We may need to call you back to take your booking if we are not in the office. We do require a deposit of 50% of the booking value at the time of booking to secure your rental.

• Are your devices for commercial use? Are they safe?

All of our products are inspected before each rental and are for built for commercial use. Injury is rare especially if the host, supervising the party, enforces all the rules.

• What type of supervision is required when renting inflatable equipment?

Adult supervision is required for all our rental products. It is encouraged to keep an eye on the children at all times to ensure they are playing in a safe manner to avoid any accidents.

• What cities and town do you service?

We service Windsor, Tecumseh, Lakeshore, LaSalle, Essex, Harrow, Colchester, Amherstburg, Kingsville, Leamington, Belle River, and the Chatham area. Delivery Fees may apply to some areas, please check our booking page and select the area nearest to you and the system will automatically give the best deal possible. Delivery to any other area is possible but we recommend contacting us directly for a quote.

• What should I do if the products breaks or I have any difficultly after set up?

Although extremely rare, sometimes blowers may fail, in which case we can come and replace it immediately. Contact us by phone immediately so we can get out there to repair or replace the product.